Compliance
The mercantile and loss recovery sector is fraught with risk and is justifiably subjected to intense scrutiny from all stakeholders. Our commitment to staff training is unwavering and our commitment to every category of compliance – be it legislative, regulatory, or client specific – is non-negotiable.
Our learning and development program includes extensive internal and external courses to ensure staff and agents are kept up-to-date with legislative and regulatory changes that impact our sector and industry best practice.
Service Delivery
Risk & Security Management maintains a premium standard of service across all service streams. We employ a number of investigative techniques and an agent strategy unique to our company, backed by an in-depth analytics program to ensure our strategies deliver results for our clients.
Our extensive network of in-house and contractor field agents perform a full range of services Australia-wide. Importantly, due to our size and the number of resources at our disposal, we are able to seamlessly increase the scale of our network in response to business peaks.
Technology
Risk & Security Management has custom-built an array of web based applications to allow us to service our clients more efficiently and securely. All applications are self-hosted in our secure Brisbane office and are managed by our in—house team of programmers and IT support staff.
We have invested heavily in technology and data security and primarily utilise a cutting-edge, custom-built AIMS system, which translates to delivering favourable outcomes at minimum cost, meeting all deadlines, and operating efficiently, effectively and securely.
Risk & Security Management employs an in-house IT department including full time programmers and is continuously improving our technology offering.
Professionalism
Risk & Security Management is an optimally resourced and structured professional organisation with industry best practice procedures and operating models.
Protecting our clients’ brands and reputations is paramount to our success and to the sustainability of our business. It is at the core of everything we do.
We are an active participant in our industry body. Several of our Executive Team have previously held and currently hold key positions in our industry body the Institute of Mercantile Agents Ltd (IMA) including our Managing Director Nick Wright, who is the current National President, a Director, Investigations Sector Chair and Queensland Liaison.