About Us

Risk & Security Management Pty Ltd was established in 2016 to bring together Australia’s leading  Mercantile and Investigation firms.

We provide risk management services to banking and financial institutions, government departments, global corporations, law firms and insurance companies.

For more information about our different brands, please see below.

Risk & Security Management

We provide repossession, process serving,  floor plan audit, field call, skip location enquiries and legal support services to major financial institutions, insurance companies, law firms, debt collection companies as well as federal government agencies, state government departments, local government associations and authorities.

Our Mercantile and Floor Plan Auditing business, the largest in Australia, is a result of the strategic merger of Advance National Services, Express Mercantile and Yates Professional Investigations – three of the industries most well known, experienced and respected companies.

Ashdale

For a decade we have assisted our clients to effectively respond to workplace conflict or serious complaints of bullying, harassment, misconduct and other negative workplace behaviours. Our overarching philosophy is to find a timely and cost effective resolution to issues – i.e. we investigate to resolve and educate to prevent, strengthen and empower.

We provide expertise to assist with appropriately managing each stage of the complaint cycle, from conducting a thorough assessment of a matter to allow for an informed decision about the most appropriate response, through to delivering effective and timely reviews, investigations and conflict resolution measures.

Trademark Investigation Services

Trademark Investigation Services (TMIS) was established in 1991 and provide specialist Investigative services for trade mark professionals and protection for brand owners in respect of counterfeiting and intellectual property infringement.

Trademark Investigation Services (NZ) Limited was established in 2011 and is based in Auckland and works in conjunction with TMIS providing services throughout Australia and New Zealand.

IDS Group

IDS Group (formerly known as International Detection Services) was established in 1983 and now provide specialist investigative due diligence / background screening as well as other intelligence gathering services.

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Compliance

Our core ideology ensures that we will continue to be the leaders in compliance. Risk & Security Management has a dedicated compliance department and advanced management systems ensuring our continual adherence to regulatory requirements.

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Professionalism

Risk & Security Management is leading the way in elevating the status of the professionalism of the Mercantile & Investigation industry. Protecting our clients’ brands and reputations is paramount to our success and to the sustainability of our business.

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Service Delivery

Risk & Security Management only recruite staff and field agents who display intelligence, tenacity, and thoroughness. For our clients, these qualities translate to us delivering the desired outcome on time, efficiently and effectively.

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Technology

We have developed  cutting edge systems to ensure the professional management of your files. Our systems are fully customisable to our client’s workflow, reporting and project requirements. Our high tech systems are completely unique and developed in house by our IT Department.

Our Impressive Network of Field Agents, Investigators and Auditors

Risk & Security Management has the largest network of in-house and contractor field representatives in Australia.

Importantly, as Risk & Security Management is a large, well resourced company, we are able to seamlessly increase the size and scale of our network in response to business peaks, client demands, and the growth of our business.

Meet Our Team

Mirella Prasad
Chief Executive Officer

Mirella was appointed CEO of R&S in 2017 and has 20 years of experience in driving and delivering results in ASX listed and Fortune 500 organisations. Mirella has fine-tuned her experience in bridging the gap between strategy and operations with a particular focus around customer, risk, compliance and positive cultural change.

Stuart McAuliffe
Chairman

Stuart has over 25 years’ experience investing in global equity, bond, currency and commodity markets, capital venture and strategic management. Stuart has lectured nationally and internationally in the fields of economic forecasting, valuation modelling, financial structures and risk management.

Travis Carter
Chief Operating Officer

Travis has over 20 years’ experience in all facets of our industry and was a founder of Advance National Services. Travis has significant experience in operational management, where he has built a strong rapport with clients and agents throughout Australia.

Campbell Johnston
Director & National Manager, Audits & Asset Inspections

Campbell has managed our Audits & Asset Inspections department since 2007, overseeing an exceptional growth period for the department. He is vastly experienced in the sector which gives him an in-depth understanding of risk mitigation through repeatable process-driven outcomes.

Nick Wright
Director & National Manager, Trademark Investigation Services

Nick has over 25 years’ experience in all facets of investigation and mercantile services. In 2016 Nick was appointed National Manager of TMIS to efficiently integrate the business and co-ordinate operations in accordance with R&S objectives and strategic framework.

Wayne Atkins
Director & National Manager, Enabling Functions

Wayne has been involved in the mercantile industry for over two decades. Through a number of strategic initiatives, Wayne has played a key role in transforming our mercantile arm into a mature, structured organisation that is supported by the best practice systems, procedures, quality control and compliance mechanisms.

Jody Wright
Director & Corporate Governance

Jody was admitted to practice as a Solicitor of the Supreme Court of Queensland in January 2001 and is a member of the Queensland Law Society. Jody has an extensive background in corporate governance, compliance, risk management, board advisory and commercial litigation. She has significant experience as in-house counsel and compliance manager across different industries.

Alex Caruana
National Manager, Field Services

Alex has been involved in the mercantile and investigations industry for over 20 years with a specialty in Process Serving and Field Calls. He is actively involved in the industry's peak body, the Institute of Mercantile Agents, recently serving as the National President and as MC for numerous conferences. Alex was the co-founder of Express Mercantile.

Jess Wade
National Manager, Repossessions

Jess has been involved in the mercantile industry for a decade and has presided over a massive growth period for the Repossessions department. Jess' success is underpinned by exceptional knowledge in the sector, expert people management skills, astute thinking, dedication to quality and a focused process-driven approach.

Bryan Cook
Director and Managing Director, Ashdale

For over ten years Bryan has been the Managing Director and a Principal Investigator for Ashdale. Bryan’s experience includes conducting and managing complex investigations for State and Local Government authorities, operational reviews and training in investigations, ethics and complaint management.